Question 1

How does Consign Assist work?

Accepted Answer

You book a pickup, and we collect your pieces from your home. We review, photograph and list each accepted item, manage buyers, sales and shipping, and pay you your share after each successful sale.

Question 2

How does Consign Assist determine prices?

Accepted Answer

The Consignor authorizes Consign Assist to determine listing prices based on brand, condition, comparable resale listings, and market demand. Consign Assist may adjust prices and accept reasonable offers at its discretion to facilitate sales, unless a minimum acceptable price has been agreed upon in writing for a specific item. The Company does not guarantee that any item will sell or achieve a particular price.

Question 3

What items do you accept?

Accepted Answer

Luxury and contemporary designer clothing for women and men, plus designer handbags, shoes and accessories. Items must be clean, authentic and in excellent condition, and should have originally retailed for $100 or more. All items are subject to individual review.

Question 4

What brands do you accept?

Accepted Answer

We welcome luxury labels and quality contemporary fashion brands. Every item is reviewed individually, including pieces from brands we regularly accept.

Question 5

Do you accept contemporary brands such as Aritzia and Reformation?

Accepted Answer

Yes. We welcome quality contemporary brands such as Aritzia and Reformation, provided the pieces are in excellent condition and meet our resale criteria.

Question 6

Do you accept contemporary designer handbags and shoes?

Accepted Answer

Yes. Our selection extends beyond clothing to quality handbags, footwear and accessories from contemporary designers.

Question 7

Do you accept fast fashion?

Accepted Answer

No. We do not accept fast-fashion brands, heavily worn items, damaged pieces or counterfeit goods.

Question 8

How much does the service cost?

Accepted Answer

There is no upfront fee. You earn 50% of the final selling price for items that sell for $5–$100, 60% for over $100–$500, and 70% for over $500. Our commission includes applicable marketplace fees.

Question 9

How do I get paid?

Accepted Answer

You receive your earnings within 14 business days after we receive cleared payment and the applicable return period ends.

Question 10

How long does it take for items to sell?

Accepted Answer

Selling times vary by item, brand, season and demand. Sales are not guaranteed.

Question 11

How long is the consignment period?

Accepted Answer

The consignment period is 180 calendar days, beginning on the date Consign Assist accepts the items into its inventory. During this period, Consign Assist will make commercially reasonable efforts to market and sell accepted merchandise.

Question 12

What happens to unsold merchandise?

Accepted Answer

At the end of the 180-day consignment period, the Consignor may choose to have unsold merchandise returned or donated. Consign Assist will notify the Consignor when the consignment period ends and coordinate the selected option. Items will not be donated without the Consignor's authorization.

Question 13

Do you accept men's clothing?

Accepted Answer

Yes. We serve both women and men, and accept luxury and contemporary designer menswear.

Questions, answered.

Ready to clear your closet?